Returns & Exchanges

At Grayson Luxury, we strive to ensure your complete satisfaction with our curated home collections. If your purchase does not meet your expectations, we offer a streamlined return process for eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team or log into your account portal to submit a return authorization request for your order.

• 2.
  Prepare the Item

  Ensure the product is in its original, unused condition and securely packed in the original manufacturer packaging with all documentation.

• 3.
  Schedule Pickup or Shipping

  Affix the provided prepaid shipping label or coordinate with our logistics partners for white-glove pickup of oversized furniture items.

• 4.
  Inspection and Refund

  Once our warehouse verifies the item's condition, we will issue a full refund to your original payment method, typically within 5-7 business days.